What is your return policy?Updated 3 days ago

RANAVAT Return Policy  

We are committed to ensuring your RANAVAT experience is as radiant as possible! 

Returns & Exchanges 

• Returns and exchanges of full-size items are accepted within 30 days of purchase. We do not issue refunds; all approved returns will be processed as store credit, minus a $5 restocking fee.

What’s Not Eligible for Return? 

• Deluxe Minis, Ritual Sets and Exclusive Sets are final sale and cannot be returned or exchanged.
• Fragrance is classified as a hazmat product and cannot be returned.
• For hygiene purposes, Kansa Accessories & Facial Tools are final sale and not eligible for refunds or exchanges.

How to Start a Return or Exchange 

1. Contact Our Concierge Team: email us at [email protected], and we’ll walk you through the return process.
2. Pack Your Item Securely: ensure it is in its original packaging to qualify for a return.
3. Receive Your Prepaid Return Label: we will provide a return shipping label for your convenience. 
4. Ship Your Return – Send the package to the return address provided by our team, and we will process it as soon as it arrives.

Store Credit & Processing Time 

• Once your return is received and inspected, we will process your store credit and send it to you via email. Your store credit does not expire, so you can use it whenever you're ready for your next purchase.
• Shipping fees are non-refundable.

Missing, Damaged or Defective Items 

If items from your order are missing, damaged, or defective, please contact us within 14 business days of receipt at [email protected]. To assist you as quickly as possible, kindly provide clear photos of both the product and its packaging, so we can assess the issue and find the best solution for you. Our team will connect with you promptly to ensure you're taken care of. 

Ship Insurance & Lost Packages 

Customers who do not select Ship Insurance at checkout assume the risk of lost or stolen shipments. For added protection, we highly recommend opting for Ship Insurance to ensure coverage in case of any lost or stolen packages.  

International Orders 

• All international orders (any order placed outside of the U.S.) are final sale and not eligible for returns or exchanges.