General FAQ

Questions about our loyalty and referral program

RANAVAT Rewards

Have additional questions? Our Concierge team is here to help!

RANAVAT Beauty Concierge

General Questions

Where are you based?

What if I have additional questions?

Is there a first time customer discount?

Can I use multiple discount codes in one order?

What if my order arrives damaged?

How do I recycle my RANAVAT products?

What is RANAVAT Royal Circle Rewards?

How do I join RANAVAT Royal Circle Rewards?

Is Royal Circle Rewards available internationally?

How do I earn points with Royal Circle Rewards?

How do I redeem my points?

Can I use my rewards code in addition to another promo code?

Do points expire?

How do I get my birthday gift?

Can I earn points on past purchases?

What happens if I forgot to log in to my account when checking out?

Is there a limit to how many points I can earn for product reviews?

Do subscription orders qualify for loyalty points?

What is your return policy?

Returns

When will my order ship?

How much does shipping cost?

General Shipping Questions

Who is in charge of customs and duties?

International Shipping Fees

Shipping to India

International Shipping Questions

Shipping + Returns Questions

Do you have a vitamin C serum?

Can I use your products on my kids' skin?

What products do you recommend for teens?

Anti-Aging Ritual

Have acne prone skin? Start here!

Dry Skin Routine

How do I incorporate acids, AHAs, or BHAs into my routine?

Can I use retinol in my RANAVAT routine?

Routine Questions

How do I reduce undereye circles?

Skincare Concerns

General Skincare Questions

How do I use the Brightening Saffron Serum?

How do I use the Resurfacing Saffron AHA Masque?

When will I see results with the Resurfacing Saffron AHA Masque?

How do I use the Renewing Bakuchi Crème?

Does the Bakuchi Crème help with fine lines and wrinkles?

How does the Renewing Bakuchi Crème compare with retinol?

How do I use the Kansa Wand?

Why does my skin turn grey after using the Kansa Wand?

How do I clean and store my Kansa Wand?

How do I use the Ritual Wand?

How do I use the Ritual Key?

How do I use the Ritual Brush?

How do I use the Hair Serum?

Will the hair serum work for curly hair?

Are your products tested on animals?

Are your products gluten-free?

Are your products vegan?

Is the line made with organic ingredients?

Are your products synthetic fragrance-free?

Are your products safe during pregnancy?

When will my products expire?

Product Questions