General FAQ

Questions about our loyalty and referral program

RANAVAT Rewards

Have additional questions? Our Concierge team is here to help!

RANAVAT Beauty Concierge

General Questions

Is there a first time customer discount?

How long will my products last?

Are your products safe during pregnancy?

Can I use multiple discount codes in one order?

What if my order arrives damaged?

Are your products tested on animals?

Are your products gluten-free?

Are your products vegan?

Is the line made with organic ingredients?

Are your products synthetic fragrance-free?

What if I have additional questions?

Where are you based?

What is your return policy?

How do I recycle my RANAVAT products?

What is RANAVAT Rewards?

I placed an order, when do I get my points?

I redeemed my points, where do I find my coupon code?

When will my order ship?

How much does shipping cost?

General Shipping Questions

Who is in charge of customs and duties?

International Shipping Fees

Shipping to India

Shipping to Greece

International Shipping Questions

Shipping Questions

Do you have a vitamin C serum?

Can I use your products on my kids' skin?

What products do you recommend for teens?

How do I use the Brightening Saffron Serum?

How do I use the Hair Serum?

How do I use the Resurfacing Saffron AHA Masque?

How do I use the Renewing Bakuchi Crème?

How do I use the Kansa Wand?

How does the Renewing Bakuchi Crème compare with retinol?

When will I see results with the Resurfacing Saffron AHA Masque?

Does the Bakuchi Crème help with fine lines and wrinkles?

Will the hair serum work for curly hair?

How do I clean and store my Kansa Wand?

How do I use the Ritual Key?

How do I use the Ritual Wand?

How do I use the Ritual Brush?

Why does my skin turn grey after using the Kansa Wand?

Product Specific Questions

Anti-Aging Ritual

Have acne prone skin? Start here!

Dry Skin Routine

How do I incorporate acids, AHAs, or BHAs into my routine?

Can I use retinol in my RANAVAT routine?

Routine Questions

How do I fade hyperpigmentation?

How do I reduce undereye circles?

Skincare Concerns

General Skincare Questions